General
Due to the intimate nature of our products and our strict health policies, we do not accept returns for underwear, swimwear and wrestling singlets. This to ensure that all customers can confidently enjoy brand new products.
The underwear/product I received is damaged:
Contact us with your name, order number, a photo of the damage, and description of the issue as soon as you receive your order.
Please note, damaged or faulty items that have been washed or worn will be replaced at our discretion. Requests for replacement of damaged or faulty items after 30 days of shipment will be replaced at our discretion.
The underwear/product I received is the wrong size or style from what I ordered:
Contact us with your name, order number, and the size/style you received as soon as possible. A photo of the product and any labels or packaging is encouraged, as this will expedite the process for a replacement. You may be required to return the incorrect item back to us and we will cover all shipping costs. Notification after 60 days of shipment for incorrectly sent items will be assessed and dealt with at our discretion.
I don’t like the underwear I received:
We do not accept returns on underwear or swimwear for change your mind or if you don't like what you received. We encourage customers to consider their purchase on DailyJocks.com as a final sale.
Monthly Underwear Club subscribers are encouraged to keep their size/style preferences up to date. Please contact us at support@dailyjocks.com to let us know if you'd like to change your size or style preference.
We do take all customer feedback on board and share this feedback with the brands we feature. Feel free to provide this feedback via the customer service portal.
Return Policy for Activewear:
Please choose wisely, as we do not offer refunds for change of mind. We will, however, exchange activewear, shorts and harnesses for another product or store credit provided we are notified within 30 days of the purchase date. Any requests to exchange clothing outside of this timeframe will be dealt with at our discretion
Customers (including subscribers to the Monthly Underwear Club) can update their Billing and Shipping Addresses on file by logging into DailyJocks.com via a desktop browser and navigating to "Address Book" and clicking "Add/Edit". Please make sure you save any changes and click "default" where necessary.
Please Note: If you need to urgently update the details for a current order, please contact us ASAP at: support@dailyjocks.com. We will try to be of assistance if the order has not been completed/shipped; however, we are not responsible for any orders placed with incorrect or incomplete shipping details. Any replacements/refunds will be at our discretion.
-The DailyJocks Team
As DailyJocks is an Australian business, all prices are subject to 10% GST for our customers in Australia. Prices advertised will include GST if you are logged into DailyJocks.com.au while shopping. Otherwise, the GST will be added during the checkout process.
Please choose AUD from the currency converter (used as a guide only) to display prices in AUD. Please note that all transactions are processed in USD.
The GST is calculated in Australian currency at the exchange rate published by the RBA at 4:00pm Australian Eastern time on the business day prior to the date of the tax invoice. Please not this amount may vary depending on fluctuations in currency.
We accept all major Credit Cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
All orders and payments are securely processed by Shopify Payments.
Please note, Monthly Underwear Club subscriptions cannot be made via PayPal and do require a credit card.
Feel free to contact support@dailyjocks.com for any other payment questions
If you need to urgently update any details for a current order or you’ve made a mistake, please contact us ASAP at: support@dailyjocks.com.
We will try our very best to help if your order has not shipped. However, we cannot guarantee changes can be made in time prior to shipment as our warehouse team works hard to dispatch orders in a timely manner.
We are not responsible for any orders placed with incorrect products or incomplete shipping details. Please ensure you’ve reviewed your cart and details prior to submitting your order.
Shipping
We endeavour to ship all orders within 2 business days of being placed. Our warehouse team operates Monday to Friday, 9am-5pm AEST. Once your order has shipped, you’ll receive a separate confirmation email containing your tracking information.
Orders listed as 'Fulfilled' means your order been packed and shipped from our headquarters here in Melbourne, Australia.
INTERNATIONAL ORDERS
All standard international orders are sent via DHL eCommerce. Your order will then enter your local postal system for final delivery.
Orders under $50 USD do not come with an active tracking number and no updates will appear beyond Australia.
For orders over $50 USD or have purchased tracking, simply follow the steps below to track your order:
In your shipping confirmation email, open the DHL eCommerce tracking number link provided (ie. AUSMM001111111) On the DHL eCommerce tracking portal page, locate the tracking number listed under either “Delivery by Postal Provider” or “Delivery by NZ Post”. This tracking number could start with “LX” or “LW”. Enter this tracking number into your local postal service’s website for further up to date detailed tracking. If your order has not yet entered your local postal system, tracking may not be active.
For Express orders, please enter your 10 digit tracking number into the DHL Express tracking portal for updates.
AUSTRALIAN ORDERS
All Australian orders are shipped with Australia Post.
Orders of two or more items are sent via AusPost Express and can be tracking using the provided “4YA….” number.
Single item orders and Underwear Club are sent via Standard AusPost mail and do not come with tracking.
ORDERS MARKED AS “DELIVERED” BUT NOT RECEIVED
If you order has been marked as “delivered” on your tracking, but you have not yet received it, we urge our customers to immediately contact their local post office. Your local postal service will be able to launch a missing mail investigation to locate your order or provide further information. In the event you local postal service cannot provide any further assistance, please us at support@dailyjocks.com. Missing orders that are marked as “delivered” will be dealt with at our discretion.
We offer free shipping worldwide to most international locations. All orders are shipped from our Melbourne, Australia headquarters.
Free Basic Shipping when you spend up to $50 USD
Free Tracked Shipping when you spend more than $50 USD
All international orders are shipped with DHL eCommerce and are sent in discreet packaging. Final shipping will be completed by your local postal service.
Express Shipping can be added at the time of checkout and is completed by DHL Express
Tracking can also be added at the time of checkout for any order under $50 USD
Once shipped, orders should be delivered within the following timeframes:
Australia: 7-10 business days
New Zealand: 7-10 business days
UK and USA: 2-3 weeks
Europe: 2-4 weeks
Canada: 4-8 weeks (Can vary due to custom controls)
South America: 8-12 Weeks (Dependant on customs and country)
Asia: 3-4 weeks
India, Malaysia, Indonesia, Thailand: 6-8 weeks
South Africa, Africa: 6-8 weeks
Russia: 4-6 weeks
United Arab Emirates, Papua New Guinea, Qatar, Israel & Saudi Arabia: 4-8 weeks (Addresses must include a P.O Box)
If you’re unable to select your country at the time of checkout, please contact support@dailyjocks.com for assistance
Express orders sent by DHL Express should arrive within 2-4 business days from the date of dispatch.
We are not responsible for any orders placed with incorrect or incomplete shipping details.
We offer free shipping site-wide to all Australian customers. All order are shipped from our Melbourne headquarters by Australia Post in discreet packaging.
Single item orders and Underwear Club are sent via Standard AusPost mail and do not come with tracking. You can expect these orders to arrive within 7-10 business days.
Orders of two or more items are sent via AusPost Express. You can expect these orders to arrive within 1-3 business days.
In the event you have not received an order within 10 business days of the order being updated as 'Shipped', please contact us with your order number or subscription details.
We are not responsible for any orders placed with incorrect or incomplete shipping details.
In the event you have not received an order within 2 weeks of the order being updated as 'Shipped', please contact us with your order number or subscription details.
We will aim to locate any missing packages and resolve any issues accordingly.
Additional taxes, duty charges, or fees owing on international orders received (outside Australia) are the sole responsibility of the customer.
Customers are encouraged to check with your local authority or post office to anticipate any additional charges that may apply. Customers from the United Kingdom, Canada, and South Africa (Sales Tax/ VAT) please take this into consideration when to ordering.
Furthermore, it is illegal for us to declare products to be valued less than their selling price. We apologise for any inconvenience; however, we cannot accept requests for the values to be altered on Customs Declarations.
DailyJocks.com is owned and operated by Below the Belt Group Pty Ltd (ABN 47 125 292 828).
Australian customers; please note GST is included in the advertised price when logging into DailyJocks.com.au
We understand that some customers prefer discreet shipping. All orders are shipped in plain, dark grey bags with a small “DJ” in the bottom corner. International Shipments (outside of Australia) are subject to customs labelling that denotes whether the shipment contains clothing or supplements.
Most shipments can fit into a standard size mailbox; however, larger orders may need to be picked up at a local post office.
Underwear Club
You can access your subscription to make any changes by logging into our site via a desktop browser.
If you’re receiving an error message stating your account doesn’t exist, this could be due to subscription being held on our “old” site. To make any changes to subscriptions made prior to May 2019, please log into your account at https://old.dailyjocks.com/customer/account/login
If you’re having trouble logging in or would like us to make any changes on your behalf, please contact support@dailyjocks.com
If you have an existing membership with the Monthly Underwear Club (started prior to June 2013) you may notice a second item on your recent Monthly Underwear Club delivery notification:
Monthly Underwear Club - $1995
SKU: 1995
Please disregard this line. This is just a result of the migration of existing members to the new system. You will still receive one delivery as per normal. You'll notice the final amount charged will still reflect your existing payment amount.
Each month our Monthly Underwear Club subscribers receive one Brief, Trunk, or Jockstrap based on their preference settings.
Occasionally, stock of styles available during a particular month is limited. This is why ask all Monthly Underwear Club subscribers to select a First & Second Style Preference when signing up. This selection does not mean you’ll receive alternating styles each month.
We aim to fulfil all orders with our customer’s first preference, however second preferences will be sent when necessary.
Please ensure you’ve selected the style you want to receive most of the time as your first preference.
You can purchase a Pre-Paid Subscription which is a one-off payment to receive a monthly, or bi-monthly delivery of underwear for a maximum of 12 months.
Prepaid subscriptions can only be cancelled prior to the first order being dispatched as all future orders are pre-scheduled for delivery.
If you wish to make any changes to your address, style or size preferences to your pre-paid subscription, please contact us at support@dailyjocks.com at least 48hrs prior to your next scheduled shipment. Changes made via your account will not apply to your pre-paid subscription.
If you are notified that your monthly reoccurring charge has failed, please ensure that your nominated account has sufficient funds. The charge will be automatically reattempted until a successful payment has ben taken.
Please be ensure you’ve updated any card details that have expired.
In the event we’re unable to successfully take a payment after multiple reattempts, your subscription will be suspended and you’ll need to contact support@dailyjocks.com
You can cancel your subscription at any time (excluding prepaid subscriptions) by logging into your DailyJocks account via a desktop browser. Navigate to 'My Subscriptions', 'Edit', and 'Cancel Subscription' at the bottom of the page.
Prepaid subscriptions can only be cancelled prior to the first order being dispatched.
Please note: Subscription cancellations need to made at least 48 hours prior to your monthly billing date to ensure they are processed in time to cancel your pending order.
If you have any issues with this process, or want us to cancel your subscription on your behalf, please contact us at support@dailyjocks.com and we'll be happy to help.
While the calendar month may be drawing to a close, please keep in mind that your Monthly Underwear Club shipments are processed and shipped once the monthly recurring payment clears.
This means that if your billing date is on the 26th of every month, you order will most likely be processed and shipped within a couple days of the payment clearing. All Underwear Club orders are still subject to our shipping timeframes advised on our Shipping page.
Provided there are no delays in payments clearing, you'll still receive your deliveries on a monthly basis. If you wishing to change your monthly billing date, please get in touch with us at support@dailyjocks.com.
If you have recently received a notification from PayPal that your Monthly Underwear Club subscription has been cancelled or suspended, this could be for the following reasons:
-Your registered credit card details have expired after two attempts
-Payment was not successfully processed due to insufficient funds
For privacy and security reasons, PayPal does not disclose why a customer’s payments are cancelled.
Please note, we no longer accept PayPal payments for new subscriptions, and you will need to rejoin with a credit card.
Please get in touch with us at support@dailyjocks.com if you need any help resubscribing.
